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Frequently Asked Questions - General

What if I have forgotten my password?

If you forget your password, this can be emailed to your nominated email address by clicking on the 'Forgotten my Password' link.

Alternatively, you can also contact the SH Online Reward Helpline on 0870 066 9276 or by email to shonlinereward@JLTGroup.com.

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What happens if I do not have access to the SH Online Reward website?

Please contact the SH Online Reward Helpline on 0870 066 9276 or by email at shonlinereward@jltgroup.com and they will make appropriate arrangements.

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How much do the benefits cost?

Information is available within the SH Online Reward system for each of the benefits showing the options available and the cost.

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When can I access the SH Online Reward system?

You will be able to select your benefits from Monday 15 November - Monday 13 December 2010. Your new benefits will be effective from 1 January - 31 December 2011.

Please note that the Lifestyle Voluntary Benefits scheme is available throughout the year.

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I have chosen the benefits I want through SH Online Reward - what do I do now?

The SH Online Reward system takes you through a step-by-step process in selecting your benefits. Prior to submitting your selections, you will be required to accept the changes to your Terms and Conditions of employment in line with the benefits you have selected.

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What happens after I have submitted my selections?

Your options are held on the SH Online Reward system and any changes are downloaded to payroll to make the necessary adjustments to your pay.

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What happens if any of my personal details change during the year?

It is your responsibility to inform your Human Resources department of any change to address, marital status etc. You will also be required to update/amend dependant details at the next annual enrolment.

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What happens if any of my personal circumstances change during the year?

It is your responsibility to inform the relevant provider/insurer of any changes to your health and circumstances, or that of your spouse/partner and/or children.

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What happens to my benefit selections next year?

You will have an opportunity to review your selections once a year at the annual renewal and make changes or keep them exactly the same. If you do nothing, your selections will, in general, continue unchanged. There may be some exceptions, such as Holidays, which will default to 'No Cover'.

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How do I pay for my benefits?

All figures shown within SH Online Reward for each benefit are the monthly costs, but can also be seen annualised. These monthly costs are processed by payroll.

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What are the Income Tax and National Insurance implications?

Please refer to the Savings page, where tax and NI information on each benefit is provided.

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Can I change my benefits once submitted?

Not normally unless specified, but there are certain Life Events that may allow you to change certain benefits. Examples of Life Events include:

  • Birth or Adoption of a child
  • Death of a dependant
  • Marriage/Civil Partnership
  • Divorce/Separation
  • Commence/Return from Maternity leave
  • Promotion/Demotion
  • Increase/Reduce hours of work
  • Change in childcare needs

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What do I need to show on my tax return?

Normally, you will not need to show anything as the value of the benefit you have chosen, and the resultant income tax, will be deducted each month via payroll from your pay. Where these details cannot be shown in your P60, we will provide you with the specific details for your tax return.

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What happens if I am absent for a long period?

There are a number of different situations (e.g. maternity leave) that can result in you being away from work for an extended period. In certain cases extended absence may impact on the continuation of the benefits you have selected and/or the payment of those benefits. In these cases, you should contact your Human Resources department.

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What happens if I leave the Firm?

If, for whatever reason, you cease to be employed by Stephenson Harwood, your benefits will cease on the last day of the month in which your employment ceases. However, existing benefits provided under Lifestyle Voluntary Benefits may be continued subject to the agreement of the provider.

  • The outstanding balance for your Cycle2Work will be deducted in full from your final pay. Under the terms of the legislation this will be deducted from your net pay. At this point, you will take permanent ownership of the bike.
  • Any funds still in your Childcare Account will remain there until you transfer them to your childcare provider. The funds will transfer automatically if you have set up a regular payment cycle for your Childcare Account.

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Who can I contact if I have a query?

If you still have a query having consulted the relevant section of this website and the Frequently Asked Questions within the SH Online Reward website, please contact the SH Online Reward Helpline on 0870 066 9276 or email the team at shonlinereward@jltgroup.com.

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What if I have a complaint about SH Online Reward?

In the first instance you should contact shonlinereward@jltgroup.com.

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